Last updated: 26 September 2026. We want your statue to arrive safely. If it arrives broken, please contact BuddhaStatue.sg and we will help arrange a one-for-one exchange for the same item.
If your item arrives broken
Please email [email protected] as soon as possible, preferably within 7 calendar days after delivery. Include your order number, a brief description, and clear photos of the broken item, outer parcel, inner packaging and shipping label. Please keep the item and packaging until we have reviewed your request. Contact us even if you discover damage after 7 days; this reporting period does not limit your rights under applicable Malaysian consumer law.
How the exchange works
After reviewing the details, we will confirm the exchange steps by email. For an approved broken-on-arrival claim, we will replace your statue with the same item on a one-for-one basis. We will tell you whether the broken item needs to be returned. If it does, we will give you the correct return address and packing instructions, and arrange or cover reasonable tracked return shipping. Please do not send it to our Kuala Lumpur business correspondence address without instructions. There is no restocking fee for an approved exchange.
Once the exchange is arranged, we will email you the expected dispatch and delivery timing and tracking details when available. As our statues ship directly from their source, delivery can take approximately 15–20 days after dispatch. If the same item is unavailable, we will contact you about the available remedy.
When a refund applies
Our first step for a confirmed broken-on-arrival item is a one-for-one exchange. If we cannot supply the same replacement, or a refund is required under applicable Malaysian consumer law, we will arrange a refund to the original payment method. We do not deduct a restocking fee from an approved refund for a broken-on-arrival item. Once the refund is agreed, we will initiate it within 7 business days, or within 7 business days after receiving and checking the item if a return is required. Your bank or payment provider may take additional time to show the credit. We will email you when the refund is initiated.
Change-of-mind returns: If you change your mind after placing an order, we do not accept a return or offer a refund for that reason alone. This does not affect our broken-on-arrival exchange process or any rights and remedies available under applicable Malaysian consumer law.
Before ordering
Please check the product photos, stated material and measurements before placing your order. Small variations in colour or finish can occur between batches of hand-finished statues. This policy describes our broken-on-arrival exchange process and does not remove any remedy available to you under applicable Malaysian consumer law.
Contact us
Email [email protected] with your order number. BuddhaStatue.sg serves customers in Singapore. Please contact us by email before sending any return; we will provide the applicable return instructions.
